Refund policy

Return & Refund Policy

Last Updated: October 2026

At UAE Mobile / Ajman Mobile Zone, we are committed to providing our customers with genuine, quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

Customers may request a return or replacement if:

  • The product is received damaged or defective.

  • The wrong product, model, or specification was delivered.

  • The product has a manufacturing defect covered under the applicable warranty.

  • The product does not match the product specifications stated on our website.

For damaged or incorrect orders, please contact us as soon as possible after delivery.

2. Unboxing Requirement

For mobile phones, tablets, laptops, and other electronic products, customers are strongly advised to record a continuous unboxing video from the moment the package is received until the product is fully opened and inspected.

This video may be required to verify claims involving physical damage, missing accessories, or incorrect items.

3. Sealed Products

If a product is sold as brand new and sealed, the customer should inspect the package before opening it.

Once a sealed electronic product has been opened, activated, configured, or used, returns may be subject to inspection and applicable warranty conditions.

4. Non-Returnable Situations

A return may not be accepted where:

  • The product has been physically damaged by the customer.

  • There are signs of misuse, water/liquid damage, or unauthorized repair.

  • The device has been modified or tampered with.

  • The product is returned without its original accessories, packaging, or documentation where these are required for the return.

  • The customer simply changes their mind after opening or using the product, unless otherwise required by applicable UAE law.

5. Warranty & Defective Products

If a product develops a manufacturing defect, please contact us with your order details.

Where an official manufacturer warranty applies, the product may be handled according to the manufacturer's warranty terms and conditions.

Warranty coverage does not normally include damage caused by accidents, misuse, liquid damage, unauthorized repairs, or physical damage.

6. Refunds

If a refund is approved, the refund amount and method will depend on the original payment method and the circumstances of the approved return.

For Cash on Delivery orders, refund arrangements will be communicated to the customer after the return has been inspected and approved.

Shipping or delivery charges may be non-refundable where applicable, except where the issue is caused by an incorrect, defective, or damaged product supplied by us.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective product supplied by us, we will provide the appropriate return instructions.

If a return is requested for another reason and is approved, any applicable return or delivery charges may be the customer's responsibility.

8. How to Request a Return

To request a return, please contact us with:

  • Order number

  • Customer name

  • Contact number

  • Product name

  • Reason for return

  • Photos/videos showing the issue

  • Unboxing video, where applicable

Email: ajmanmobilezone@gmail.com
Phone / WhatsApp: +971 50 210 6586

Our support team will review the request and provide the next steps.

9. Inspection

All returned products may be inspected before a replacement or refund is approved.

The final decision regarding a return, replacement, repair, or refund will be made after reviewing the product condition and the circumstances of the claim, subject to applicable UAE consumer-protection requirements.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact:

UAE Mobile / Ajman Mobile Zone
📧 Email: ajmanmobilezone@gmail.com
📞 Phone / WhatsApp: +971 50 210 6586
🇦🇪 United Arab Emirates